Dealing with a Dispute With Company They Stopped Answering My Emails can be incredibly frustrating. You’ve likely tried to communicate, but now it feels like you’re talking to a wall. This essay will guide you through the common reasons why this happens and what steps you can take to get your issue resolved, including examples of letters and emails you can adapt.
Understanding the Situation: Why Did They Stop Responding?
When a company stops responding, it usually indicates a few things are happening. They might be trying to avoid the issue, they could be overwhelmed with other matters, or they might be unsure how to proceed. Often, it’s a combination of these factors.
- **Complexity of the Issue:** Is your issue straightforward, or does it require a lot of investigation?
- **Company’s Policies:** Do they have a formal process for handling complaints?
- **Workload:** Are they swamped with other disputes or issues?
Understanding the likely reason is a critical first step in deciding your next move. It helps you tailor your communication and choose the right approach to get a response.
Sometimes, a company’s lack of response stems from internal processes. It might be because they have a specific protocol for handling disputes, and your email didn’t follow it. Other times, it’s a matter of priorities: your issue may simply not be at the top of their list, especially if it’s a complex or time-consuming one.
Initial Email: Following Up on a Salary Discrepancy
Subject: Following Up: Salary Discrepancy – [Your Name] – Employee ID [Your Employee ID]
Dear [HR Manager Name or Relevant Contact],
I am writing to follow up on my previous email from [Date of Original Email] regarding a discrepancy in my salary. As I mentioned, my paycheck on [Date] was [Amount] less than what I was expecting based on my agreed-upon salary of [Amount].
I have attached a copy of my original employment contract and pay stubs for your review, as requested. I would appreciate it if you could investigate this matter and provide an update on the resolution process.
Please let me know if you require any further information from my side.
Thank you for your time and attention to this important matter.
Sincerely,
[Your Name]
Email: Regarding Unpaid Overtime
Subject: Overtime Hours Unpaid – [Your Name] – Employee ID [Your Employee ID]
Dear [Manager Name or HR Contact],
I am writing to inquire about the unpaid overtime hours I have accumulated for the period of [Start Date] to [End Date]. I worked a total of [Number] overtime hours during this time, which, according to company policy, should be compensated at a rate of [Overtime Rate].
I have attached a detailed timesheet showing the overtime hours worked. I have already informed [Team Lead Name or Supervisor Name] about this issue on [Date].
I would appreciate it if you could look into this matter and process the payment as soon as possible.
Thank you for your prompt attention to this issue.
Sincerely,
[Your Name]
Letter: Formal Complaint About a Breach of Contract
[Your Name]
[Your Address]
[Your Phone Number]
[Your Email]
[Date]
[Company Name]
[Company Address]
Subject: Formal Complaint – Breach of Employment Contract – [Your Name]
Dear [HR Department or CEO Name],
I am writing to formally lodge a complaint regarding a breach of my employment contract dated [Date of Contract]. Specifically, [Clearly state the breach. Example: “the company failed to provide the agreed-upon bonus of [Amount] as per section [Section Number] of the contract.”].
I have already attempted to resolve this issue through email on [Date(s) of Emails], but I have yet to receive a substantive response. [ Briefly explain the history of communication, if any].
I am requesting [State what you want the company to do. Example: “payment of the outstanding bonus within [Number] days.”]. I have attached a copy of my employment contract for your reference.
I expect a written response to this complaint within [Number] days, outlining the steps that will be taken to rectify the situation. If I do not receive a response, I will consider further action to resolve this dispute.
Sincerely,
[Your Signature]
[Your Typed Name]
Email: Regarding Unpaid Commission
Subject: Unpaid Commission – [Your Name] – Employee ID [Your Employee ID]
Dear [Manager Name or HR Contact],
I am writing to follow up on the unpaid commission I am owed for the sales made in [Month/Quarter]. According to my sales records and the company’s commission structure, I am entitled to a commission of [Amount].
I previously sent an email on [Date] regarding this matter and attached my sales report. I have not yet received an update regarding the payment or any reasons for the delay.
I would greatly appreciate it if you could provide an update on when I can expect to receive my commission.
Thank you for your time and attention to this important matter.
Sincerely,
[Your Name]
Letter: Grievance About Workplace Harassment
[Your Name]
[Your Address]
[Your Phone Number]
[Your Email]
[Date]
[Company Name]
[Company Address]
Subject: Formal Grievance – Workplace Harassment – [Your Name]
Dear [HR Department Head or Designated Contact],
I am writing to formally report instances of workplace harassment that I have experienced. These instances involve [Briefly and clearly describe the harassment. Be specific: Date, time, location, people involved, what happened. Example: “On October 26, 2024, at approximately 2:00 PM in the break room, [Name of person] made inappropriate comments…”].
I have previously attempted to address this issue with [Name of person] on [Date], but the behavior has continued. I have also sent an email to [Relevant Contact, if any] on [Date], but have not received a response.
I am requesting [State your desired outcome. Example: “a formal investigation into this matter, disciplinary action against the person(s) involved, and measures to ensure the harassment ceases immediately.”].
I expect a prompt response to this grievance, including information about the investigation process and the steps the company will take to address my concerns. I am available to meet and discuss this matter further.
Sincerely,
[Your Signature]
[Your Typed Name]
Email: Regarding Wrongful Termination
Subject: Wrongful Termination – [Your Name] – Employee ID [Your Employee ID]
Dear [HR Manager Name or Relevant Contact],
I am writing to dispute my recent termination from [Company Name] on [Date of Termination]. I believe that my termination was wrongful due to [Briefly state your reason for believing the termination was wrongful. Example: “lack of proper cause” or “violation of company policy.”].
I have attached a copy of my employment contract and any relevant documents that support my case. I previously inquired about the reasons for my termination, but have not received any substantive explanations so far.
I request a meeting to discuss this matter further and I expect to receive detailed reasons for the termination and an explanation of the process.
I am available to meet and discuss this matter.
Sincerely,
[Your Name]
Email: Request for Information on Severance Package
Subject: Request for Information – Severance Package – [Your Name]
Dear [HR Manager Name or Relevant Contact],
I am writing to follow up on my termination of employment from [Company Name]. I am looking for more information on the severance package, which I am entitled to as part of my termination.
I would appreciate it if you could provide details on the severance package, including the amount, any eligibility requirements, and the payment schedule. Any other requirements, like agreement forms, please send them to me.
Thank you for your assistance.
Sincerely,
[Your Name]
In this table you can see the different levels that you can follow when you are sending your email to the company, to avoid them not replying.
| Level | Action | Description |
|---|---|---|
| 1 | Initial Email | Send a clear email with your concern. |
| 2 | Follow-Up Email | Send another email after a week, asking for the status of your email. |
| 3 | Certified Letter | Send a formal, physical letter. |
Remember to always keep copies of your emails, letters, and any responses you receive. This documentation will be crucial if you need to escalate your dispute further.
When facing a **Dispute With Company They Stopped Answering My Emails**, it’s easy to feel lost. By understanding why companies might not respond, and by using the provided letter and email examples, you can significantly improve your chances of getting your issue resolved. Be persistent, document everything, and know your rights. If the company’s silence continues, consider consulting with an employment lawyer for guidance.